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| Chiron-centaur ver. |
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*PLEASE MUST READING*
* This is not limited edition.
* Because this doll makes after order,
it's impossible to cancel of the order or refund since we confirm to customer's payment.
* Regarding to the shipment of this doll, please inquiry it us seperately.
* The makeup option applied only the face, not includes body brushing, nail painting.
[Making period]
>For the most part, it takes time about 7~8 weeks for make a doll
we need to take time more than 2~3 weeks for a while
rushing orders or a climate of high temperature and a hunidity.)
If you choose makeup option, we need to take time more 1-2 weeks.
[About grey skin]
Parting lines on the grey skin body can appear little roughly and hard more than
white & normal skin.
Also some marbling & minute hole and can appear on the body but we can't remove them
because the difference with original color tone.
And, parts of joint can wear down more than other skins.
We don't accept the exchange of a doll by this point.
Therefore, please make a careful decision after due consideration.
[Body brushing]
* We regret to inform you that this service can't be supplied for some time according to
makeup artist's certain reason.
We will do our best for the protective packaging.
However, the painting on surface of doll can peel away a little bit during delivery process or
moving joint parts.
We don't the exchange or re-makeup by the reason.
Please make a careful decision after due consideration.
[Set]
- Doll
- Eyes (size:16mm / It can be choiced by customer's request)
- Kipping box (With cushion)
- No make-up(basic) / Select option if you'd like to receive the doll with make-up.
* Please state it in [order comments] on order page
if you want to the special makeup.
Or, is possible even if send us a sample image.
We are unable to do it if you don't send us a sample image.
- Spare string for body's tension
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● All international shipments are shipped EMS service only.
* UPS, FEDEX, DHL etc. is possible, but delivery fare is verier expensive than EMS.
However, e-mail us in case of want.
● EMS service needs 3~7 business days ordinary.
● Packages are precisely weighed after we process and pack your order.
● Shipping fees are determined entirely by EMS.
● Item being shipped within 3~7 day of receiving payment EMS in a box. (Exception dolls)
● We are able to notify customers when their order ships as email with tracking number.
※ If you want to receive express airmail (needs 15~20 days), please send email. |
[ Return Policy ]
Once an order is placed, it is processed.
Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.
For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs.
But, the Souldoll will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition.
And no returns on doll itself, sale or clearance items, or anything marked 'special'.
All sales on these items are final!
Email The Souldoll to report any damages at help@souldoll.com
[ Damage In Shipping Return Policy ]
Damaged products during purchase and shipping may be returned and exchanged.
However, damages caused by end-user customer are not qualified for return.
We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description.
We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery.
Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained.
Damage will be reported to EMS service and a damage claim initiated.
Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.
Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping.
If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll.
We will gladly credit any shipping charges incurred once we have received the damaged merchandise.
Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office. |
| Any questions related to this product, we will try our best to provide a response. |
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Title |
Name |
Date |
Delete |
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| 19 | | Souldoll | 2008/12/23 |  | Hello?
We regret to inform you that we don't offering sanding for a doll.
Sorry.
Contact us if you have any questions.
Thanks.
[Reply]
estherwong wrote :
>I know that Grey skin hard to be sanding , but how abt the white skin?
>If add sanding will be how much for it ? It's seem better sanding be the makeup , especially on the horse body . right? |
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| 18 | | Blaknite | 2008/12/23 | | I am looking to purchase the centaur version of him, but I know a company who put out a smaller centaur several years ago made the doll able to be changed into human legs.
Will those of us who purchase the centaur version be able to buy a pair of human legs for even more play? |
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| 17 | | Souldoll | 2008/12/23 | | Hello?
We will update the option this afternoon.
Please wait a little more.
Contact us if you have any questions.
Thanks.
[Reply]
Blaknite wrote :
>I am looking to purchase the centaur version of him, but I know a company who put out a smaller centaur several years ago made the doll able to be changed into human legs.
>
>Will those of us who purchase the centaur version be able to buy a pair of human legs for even more play? |
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| 16 | | Britt | 2008/12/23 | | | I know you offer both the general face-up and custom face-ups. I love the general face-up but would love for his eye-brows to be just a little bit less slanted. Would that still be the general face-up? Or would I have to pay the $65 for the special face-up just to have the eye-brows put in a slightly different position? |
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| 15 | | Souldoll | 2008/12/23 | | Hello?
You don't need to choice the special makeup option because the work is simple job.
Contact us if you have any questions.
Thanks.:)
[Reply]
Britt wrote :
>I know you offer both the general face-up and custom face-ups. I love the general face-up but would love for his eye-brows to be just a little bit less slanted. Would that still be the general face-up? Or would I have to pay the $65 for the special face-up just to have the eye-brows put in a slightly different position? |
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| 14 | | parenty | 2008/12/23 | | | hello can you tell us what wig size can fit him |
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| 13 | | Souldoll | 2008/12/23 | | Hello?
He wear 8~9 inch wig.
Contact us if you have any questions.
Thanks.
[Reply]
parenty wrote :
>hello can you tell us what wig size can fit him |
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| 12 | | thanate | 2008/12/22 | | Would it be possible to include pictures of the centaur head without the wig, as you've done at the bottom of the human version page? It looks like a lovely head, but it is very difficult to tell what the ears look like with hair over them.
Also, is there any plan to release the centaur in other colors? I would be very interested in a normal skin centaur.
Thanks! |
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| 11 | | Souldoll | 2008/12/23 | | Hello?
Hello?
Now , we don't have the pictures that you want but we will update it as soon as possible.
And, we don't have any plan yet about other skin.
We will let you know through notice board and detailed page if there are any changes.
Thanks.:)
[Reply]
thanate wrote :
>Would it be possible to include pictures of the centaur head without the wig, as you've done at the bottom of the human version page? It looks like a lovely head, but it is very difficult to tell what the ears look like with hair over them.
>
>Also, is there any plan to release the centaur in other colors? I would be very interested in a normal skin centaur.
>
>Thanks! |
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| 10 | | Jeanne | 2008/12/22 | | | Will he be available with this clothing? I really love his armor, the shield and sword too! Also, will he be available in other colors or possibly the human parts a different color from the horse parts? |
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