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| Chiron-centaur ver. |
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*PLEASE MUST READING*
* This is not limited edition.
* Because this doll makes after order,
it's impossible to cancel of the order or refund since we confirm to customer's payment.
* Regarding to the shipment of this doll, please inquiry it us seperately.
* The makeup option applied only the face, not includes body brushing, nail painting.
[Making period]
>For the most part, it takes time about 7~8 weeks for make a doll
we need to take time more than 2~3 weeks for a while
rushing orders or a climate of high temperature and a hunidity.)
If you choose makeup option, we need to take time more 1-2 weeks.
[About grey skin]
Parting lines on the grey skin body can appear little roughly and hard more than
white & normal skin.
Also some marbling & minute hole and can appear on the body but we can't remove them
because the difference with original color tone.
And, parts of joint can wear down more than other skins.
We don't accept the exchange of a doll by this point.
Therefore, please make a careful decision after due consideration.
[Body brushing]
* We regret to inform you that this service can't be supplied for some time according to
makeup artist's certain reason.
We will do our best for the protective packaging.
However, the painting on surface of doll can peel away a little bit during delivery process or
moving joint parts.
We don't the exchange or re-makeup by the reason.
Please make a careful decision after due consideration.
[Set]
- Doll
- Eyes (size:16mm / It can be choiced by customer's request)
- Kipping box (With cushion)
- No make-up(basic) / Select option if you'd like to receive the doll with make-up.
* Please state it in [order comments] on order page
if you want to the special makeup.
Or, is possible even if send us a sample image.
We are unable to do it if you don't send us a sample image.
- Spare string for body's tension
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● All international shipments are shipped EMS service only.
* UPS, FEDEX, DHL etc. is possible, but delivery fare is verier expensive than EMS.
However, e-mail us in case of want.
● EMS service needs 3~7 business days ordinary.
● Packages are precisely weighed after we process and pack your order.
● Shipping fees are determined entirely by EMS.
● Item being shipped within 3~7 day of receiving payment EMS in a box. (Exception dolls)
● We are able to notify customers when their order ships as email with tracking number.
※ If you want to receive express airmail (needs 15~20 days), please send email. |
[ Return Policy ]
Once an order is placed, it is processed.
Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.
For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs.
But, the Souldoll will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition.
And no returns on doll itself, sale or clearance items, or anything marked 'special'.
All sales on these items are final!
Email The Souldoll to report any damages at help@souldoll.com
[ Damage In Shipping Return Policy ]
Damaged products during purchase and shipping may be returned and exchanged.
However, damages caused by end-user customer are not qualified for return.
We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description.
We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery.
Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained.
Damage will be reported to EMS service and a damage claim initiated.
Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.
Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping.
If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll.
We will gladly credit any shipping charges incurred once we have received the damaged merchandise.
Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office. |
| Any questions related to this product, we will try our best to provide a response. |
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Title |
Name |
Date |
Delete |
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| 29 | | Souldoll | 2008/12/29 |  | Hello?
Sorry but it's impossible.
As you told us, it fixed on the centaur head.
Contact us if you have any questions.
Thanks.
[Reply]
Anna wrote :
>Can the elf ears be detached and attached back? Or they are fixed on the Centaur head permanently?
>I wish I could have a human body and Centaur head but without long elf ears... |
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| 28 | | Juno | 2008/12/28 | | | Are you going to consider just selling the horse body? I would love the chance to buy this spectacular horse body but have no interest in the human torso or the heads. It would be great if you sold the horse body separately =) |
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| 27 | | Souldoll | 2008/12/29 | | Hello?
We regret to inform you that we don't have any plan to sell it seperately.
Sorry.
Contact us if you have any questions.
Thanks.
[Reply]
Juno wrote :
>Are you going to consider just selling the horse body? I would love the chance to buy this spectacular horse body but have no interest in the human torso or the heads. It would be great if you sold the horse body separately =) |
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| 26 | | Samantha | 2008/12/24 | | | Are you planning on making a female version of the centaur in this category? |
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| 25 | | Souldoll | 2008/12/24 | | Hello?
We don't have decided certainly about it but considering about it positively.
Contact us if you have any questions.
Thanks.:)
[Reply]
Samantha wrote :
>Are you planning on making a female version of the centaur in this category? |
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| 24 | | Taylor | 2008/12/24 | | Hello,
Will the weapons and clothing be limited?
Thanks! |
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| 23 | | Souldoll | 2008/12/24 | | Hello?
The items will be not saled seperately.
Contact us if you have any questions.
Thanks.
[Reply]
Taylor wrote :
>Hello,
>Will the weapons and clothing be limited?
>
>Thanks! |
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| 22 | | Shelly667 | 2008/12/23 | | | Dear people at Souldoll, I love Chriron, the centaur version, but I don't understand the option 'Skin, the lower body of human'; does this mean I can choose a colour for the human body? So if I don't want the human body I don't choose anything from this option? Thank you :) And HAPPY HOLIDAYS! :) |
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| 21 | | Souldoll | 2008/12/23 | | Hello?
Thank you for your interest.
If you don't want the lower body of Human, you should choice [Without the lower body] with skin color.
Contact us if you have any questions.
Thanks.
[Reply]
Shelly667 wrote :
>Dear people at Souldoll, I love Chriron, the centaur version, but I don't understand the option 'Skin, the lower body of human'; does this mean I can choose a colour for the human body? So if I don't want the human body I don't choose anything from this option? Thank you :) And HAPPY HOLIDAYS! :) |
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| 20 | | estherwong | 2008/12/23 | | I know that Grey skin hard to be sanding , but how abt the white skin?
If add sanding will be how much for it ? It's seem better sanding be the makeup , especially on the horse body . right? |
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