* PLEASE MUST READING * ¨ç This doll is not limited. ¨è Because this product makes after order, customer can't cancel order since we confirm the payment. ¨é Your order will be canceled if we cannot confirm your payment within 3 days from the order date. ¨ê Layaway period for this doll is 60 days. ¡Ú
[The normal making period expected] ¨çNo make up : About 8 weeks ¨è Default make up : 8 weeks + 2~3 weeks We need to take 2~3 weeks more times than the normal making period for a while rushing orders or a climate of high temperature and a humidity. [Delivery period] Takes about 5~10 days timesafter send out.(Shipping method : EMS) Please ask about it to us if you would like to use another shipping company. (Airmail, EMS premium, DHL, Fedex etc.)
[Basic set] - Doll - Eyes(16 mm) ; Basically, same eyes on above pics will be sent. Please state your request in [customer comments]box on order page if you would like to get other eyes for this doll. - Kipping box (With cushion) - spare string for body's tension - Certificate [Options] - Make up (Please add an items or services in each option if you would like to get above items with a doll).
[Info]
* The size of both bodies(General, Double jointed) are same.
>Height : 63 cm >Neck : 8.8 cm >Shoulder width(including arm) :11.5 cm >Chest : 26 cm >Waist : 17 cm >Hips : 26.3 cm
>Arm (to wrist from shoulder) : 17.5 cm
>Leg (to ankle from waist) : 39 cm >Feet length :8 cm >Feet width : 3 cm
* About options * ¨çMake up, Body painting , Tattoo etc. ¨èOrnaments of clothes set , Hair piece etc. ¨éHair style ofWig ¡Ú We have been trying to do our best to finish everything like the promo picture of all products. However, the finished result can differ a little from the promo picture because all works are handy-crafted. We hope you understand. We don¡¯t accept any refund, exchange for this reason. Please consider this point and make an order carefully. ¡Ú The color of real product can be shown a little different by monitor resolution.
¡Ü All international shipments are shipped EMS service only. * UPS, FEDEX, DHL etc. is possible, but delivery fare is verier expensive than EMS. However, e-mail us in case of want. ¡Ü EMS service needs 3~7 business days ordinary. ¡Ü Packages are precisely weighed after we process and pack your order. ¡Ü Shipping fees are determined entirely by EMS. ¡Ü Item being shipped within 3~7 day of receiving payment EMS in a box. (Exception dolls) ¡Ü We are able to notify customers when their order ships as email with tracking number.
¡Ø If you want to receive express airmail (needs 15~20 days), please send email.
Once an order is placed, it is processed. Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.
For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs. But, the Souldoll will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition. And no returns on doll itself, sale or clearance items, or anything marked 'special'. All sales on these items are final!
Damaged products during purchase and shipping may be returned and exchanged. However, damages caused by end-user customer are not qualified for return.
We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description. We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery. Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained. Damage will be reported to EMS service and a damage claim initiated. Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.
Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping. If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll. We will gladly credit any shipping charges incurred once we have received the damaged merchandise. Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office.
Any questions related to this product, we will try our best to provide a response.
No
Title
Name
Date
Delete
23
[Re] Chantal
Souldoll
2011/03/21
Hello?
Sorry but the clothes and wig on Chantal's promo page are sold out.
So, you can't order the items with her.
We have the plan to restock the wig in the future but the clothes can't be made anymore.
If you want to get a same make up like promo pics, you need to select [default make up] in make up option.
Contact us if you have any questions.
Thank you.
[Reply]
Marketa wrote :
>Sorry, my name's Market, and thanks for your answer. I being from the Czech Republic and could not speak English well. I really like it doll Chantal. I wish to order it, but did not know how to do it. I like and Chantal doll dressed in the same way, with the same makeup and the same hair as you have it on your website. Can you please write what would become Chantal, which looks exactly like the picture (clothes, makeup and hair). Very, thanks a lot. Sorry for the inconvenience. Thank you Marketa from Czech
22
Chantal
Markéta
2011/03/17
I like to order a doll Chantal (Shiva-Human ver.2). Not knowing what will be included. I would like doll hair, makeup and clothes. Thank you for your reply (marca46@seznam.cz)
21
[Re] Chantal
Souldoll
2011/03/18
Hello?
Basic set are included a doll(no-make up),eyes, certificate, kipping box, cushions.
Zenith line is excluded any wig.
Also, all dolls are not included any clothes.
You need to purchase them seperately if you would like to get the items(wig, clothes etc.).
You can choose default or special make up in make up option if you want to get the doll with the make up.
Contact us if you have any questions.
Thank you.
[Reply]
Markéta wrote :
>
>I like to order a doll Chantal (Shiva-Human ver.2). Not knowing what will be included. I would like doll hair, makeup and clothes. Thank you for your reply (marca46@seznam.cz)
20
Body blushing
Martine
2010/11/18
is it possible to make a special order with body blushing? i really love this doll, she's beautiful! Me and my friend are saving to buy this doll together, but we would really like the body blushed.
but thanks anyway!
19
[Re] Body blushing
Souldoll
2010/11/19
Hello?
Sorry but we don't offering body blushing service for the doll.
Contact us if you have any questions.
Thank you.
[Reply]
Martine wrote :
>is it possible to make a special order with body blushing? i really love this doll, she's beautiful! Me and my friend are saving to buy this doll together, but we would really like the body blushed.
>but thanks anyway!
18
High heel feet
Diana
2010/03/25
Hello,
Is there anyway to purchase high heel feet with Chantal? I know that you can purchase high heel feet with Shiva in normal skin. Will this be an option in the near future?
Thanks
17
[Re] High heel feet
Souldoll
2010/03/25
Hello?
We will sell heel feet parts seperately for Zenith girl, Double girl as soon.
We hope your constant support.
Thank you.
[Reply]
Diana wrote :
>Hello,
> Is there anyway to purchase high heel feet with Chantal? I know that you can purchase high heel feet with Shiva in normal skin. Will this be an option in the near future?
>Thanks
>
16
Chantal Ver 1+2?
Sheila
2010/03/10
Hi dear Souldoll,
Probably this is a very dumb question, but may i ask is Chantal Version 1 exactly the same sculpt as Chantal Ver 2?
Thank you very much,
Sheila
15
[Re] Chantal Ver 1+2?
Souldoll
2010/03/11
Hello?
Yes. ver.1 and 2 are same sculpt exactly.
Contact us if you have any questions.
Thank you.
[Reply]
Sheila wrote :
>Hi dear Souldoll,
>
>Probably this is a very dumb question, but may i ask is Chantal Version 1 exactly the same sculpt as Chantal Ver 2?
>
>Thank you very much,
>
>Sheila
14
Wig
Cathy
2010/03/01
I see that a wig will not be included with the Zenith dolls. Will you be making a wig for purchase like she is wearing? Thank you.