* PLEASE MUST READING * ¨ç This doll is not limited. ¨è Because this product makes after order, customer can't cancel order since we confirm the payment. ¨é Your order will be canceled if we cannot confirm your payment within 3 days from the order date. ¨ê Layaway period for this doll is 60 days. ¡Ú
[The normal making period expected] ¨çNo make up : About 8 weeks ¨è Default make up : 8 weeks + 2~3 weeks We need to take 2~3 weeks more times than the normal making period for a while rushing orders or a climate of high temperature and a humidity. [Delivery period] Takes about 5~10 days timesafter send out.(Shipping method : EMS) Please ask about it to us if you would like to use another shipping company. (Airmail, EMS premium, DHL, Fedex etc.)
[Basic set] - Doll - Eyes(16 mm) ; Basically, same eyes on above pics will be sent. Please state your request in [customer comments]box on order page if you would like to get other eyes for this doll. - Kipping box (With cushion) - spare string for body's tension - Certificate [Options] - Make up (Please add an items or services in each option if you would like to get above items with a doll).
[Info]
* The size of both bodies(General, Double jointed) are same.
>Height : 63 cm >Neck : 8.8 cm >Shoulder width(including arm) :11.5 cm >Chest : 26 cm >Waist : 17 cm >Hips : 26.3 cm
>Arm (to wrist from shoulder) : 17.5 cm
>Leg (to ankle from waist) : 39 cm >Feet length :8 cm >Feet width : 3 cm
* About options * ¨çMake up, Body painting , Tattoo etc. ¨èOrnaments of clothes set , Hair piece etc. ¨éHair style ofWig ¡Ú We have been trying to do our best to finish everything like the promo picture of all products. However, the finished result can differ a little from the promo picture because all works are handy-crafted. We hope you understand. We don¡¯t accept any refund, exchange for this reason. Please consider this point and make an order carefully. ¡Ú The color of real product can be shown a little different by monitor resolution.
¡Ü All international shipments are shipped EMS service only. * UPS, FEDEX, DHL etc. is possible, but delivery fare is verier expensive than EMS. However, e-mail us in case of want. ¡Ü EMS service needs 3~7 business days ordinary. ¡Ü Packages are precisely weighed after we process and pack your order. ¡Ü Shipping fees are determined entirely by EMS. ¡Ü Item being shipped within 3~7 day of receiving payment EMS in a box. (Exception dolls) ¡Ü We are able to notify customers when their order ships as email with tracking number.
¡Ø If you want to receive express airmail (needs 15~20 days), please send email.
Once an order is placed, it is processed. Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.
For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs. But, the Souldoll will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition. And no returns on doll itself, sale or clearance items, or anything marked 'special'. All sales on these items are final!
Damaged products during purchase and shipping may be returned and exchanged. However, damages caused by end-user customer are not qualified for return.
We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description. We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery. Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained. Damage will be reported to EMS service and a damage claim initiated. Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.
Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping. If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll. We will gladly credit any shipping charges incurred once we have received the damaged merchandise. Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office.
Any questions related to this product, we will try our best to provide a response.
No
Title
Name
Date
Delete
33
[Re] Chantal
Souldoll
2011/04/11
Hello?
Sorry but we couldn't find your order.
We think that your order seems to be deleted by any mistake.
So sorry but could you place an order it again?
Thank you.
[Reply]
Marketa wrote :
>Hello, my order number 20110328005011977MO. Please for further information. Thank Markéta Křížová
32
Chantal
Marketa
2011/04/05
Hello, today I sent $ 888.40. I hope everything will be fine. I expect payment confirmation. Thank you and best regards Markéta Křížová
31
[Re] Chantal
Souldoll
2011/04/07
Hello? Marketa.
We have received the money.
By the way, did you ordered the doll on our site?
Sorry but there was no exist your order.
Could you inform us your order number?
Thank you.
[Reply]
Marketa wrote :
>Hello, today I sent $ 888.40. I hope everything will be fine. I expect payment confirmation. Thank you and best regards Markéta Křížová
30
Chantal
Marketa
2011/04/02
Hello, thank you for payment information. Next week on Tuesday, April 5 send money. Still want to ask if I have to write the data of payment order number? And then I'd like to ask you a favor. Can you please look at my order and write me if everything is okay. Thank you. Please use the information to lose money in your account. Thank you. Sincerely, Marketa Křížová
29
[Re] Chantal
Souldoll
2011/04/04
Hello?
When you send the money, please state your order number.
If we receive the money, we will contact you that it's everything is ok.
Thank you.
[Reply]
Marketa wrote :
>Hello, thank you for payment information. Next week on Tuesday, April 5 send money. Still want to ask if I have to write the data of payment order number? And then I'd like to ask you a favor. Can you please look at my order and write me if everything is okay. Thank you. Please use the information to lose money in your account. Thank you. Sincerely, Marketa Křížová
28
Chantal
Marketa
2011/03/27
Hello, I have one question. Can I pay through my bank in the Czech Republic? Data is available to pay? thank you
27
[Re] Chantal
Souldoll
2011/03/30
Hello?
We are offering 3 payments system.
If you would like to send the money via bankwire, it's possible.
* International transfer(Bankwire)
>Bank name : Woori Bank
>Bank account : 1081-100-454089
>Swift code : HVBKKRSEXXX
>Bank address : Woori Bank, 203, Hoehyeon-Dong, 1Ga, Jung-Gu, Seoul, Korea (Zip code : 100051)
>Bank telephone number : 82-2-2002-3000
>Depositor : SOULDOLL
>Depositor contact number : 82-2-3142-9124
Contact us if you have any questions.
Thank you.
[Reply]
Marketa wrote :
>Hello, I have one question. Can I pay through my bank in the Czech Republic? Data is available to pay? thank you
26
Chantal
Marketa
2011/03/26
Hello and thank you for your reply. I have another question. What is the difference between the double-jointed body and general body? When you translate it, it does not make sense. I would like a doll ordered, but until I understand Incite. I wrote to check your order. Could I? Thank you for your reply Marketa
25
[Re] Chantal
Souldoll
2011/03/30
Hello?
You can see the conparision image in [Doll INFO] page on main page.
The bodies type are decided by the structure of joint shape.
Contact us if you have further questions.
Thank you.
[Reply]
Marketa wrote :
>Hello and thank you for your reply. I have another question. What is the difference between the double-jointed body and general body? When you translate it, it does not make sense. I would like a doll ordered, but until I understand Incite. I wrote to check your order. Could I? Thank you for your reply Marketa
24
Chantal
Marketa
2011/03/19
Sorry, my name's Market, and thanks for your answer. I being from the Czech Republic and could not speak English well. I really like it doll Chantal. I wish to order it, but did not know how to do it. I like and Chantal doll dressed in the same way, with the same makeup and the same hair as you have it on your website. Can you please write what would become Chantal, which looks exactly like the picture (clothes, makeup and hair). Very, thanks a lot. Sorry for the inconvenience. Thank you Marketa from Czech