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| Chiron-human ver. |
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¡Ü All international shipments are shipped EMS service only. * UPS, FEDEX, DHL etc. is possible, but delivery fare is verier expensive than EMS. However, e-mail us in case of want. ¡Ü EMS service needs 3~7 business days ordinary. ¡Ü Packages are precisely weighed after we process and pack your order. ¡Ü Shipping fees are determined entirely by EMS. ¡Ü Item being shipped within 3~7 day of receiving payment EMS in a box. (Exception dolls) ¡Ü We are able to notify customers when their order ships as email with tracking number.
¡Ø If you want to receive express airmail (needs 15~20 days), please send email. |
[ Return Policy ]
Once an order is placed, it is processed. Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.
For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs. But, the Souldoll will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition. And no returns on doll itself, sale or clearance items, or anything marked 'special'. All sales on these items are final!
Email The Souldoll to report any damages at help@souldoll.com
[ Damage In Shipping Return Policy ]
Damaged products during purchase and shipping may be returned and exchanged. However, damages caused by end-user customer are not qualified for return.
We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description. We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery. Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained. Damage will be reported to EMS service and a damage claim initiated. Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.
Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping. If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll. We will gladly credit any shipping charges incurred once we have received the damaged merchandise. Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office. |
| Any questions related to this product, we will try our best to provide a response. |
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| No |
Title |
Name |
Date |
Delete |
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| 171 | | Seylene | 2009/11/22 |  | | What is Chirons wrist circumference? I would like to put different hands on him but I'm worried they wouldnt fit? |
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| 170 | | [Re] Chiron's wrist size? |
| Souldoll | 2009/11/23 |  | Hello?
The size is about 7cm.
Contact us if you have any questions.
Thank you.
[Reply]
Seylene wrote :
>What is Chirons wrist circumference? I would like to put different hands on him but I'm worried they wouldnt fit? |
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| 169 | | seylene | 2009/11/13 |  | | Sorry for another question, but is the body blushing included with the grey skin cost? Or is that included in the special make-up for $60.00? Or do you have to pay even more extra for body blushing? |
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| 168 | | Souldoll | 2009/11/13 |  | Hello?
Sorry but it's not included.
Please select the [special makeup] option if you want to get a doll with makeup of other style for promo pics.
In this case, you need to send us a sample makeup image for special makeup.
We don't offering body brushing service now.
Contact us if you have any questions.
Thank you.
[Reply]
seylene wrote :
>Sorry for another question, but is the body blushing included with the grey skin cost? Or is that included in the special make-up for $60.00? Or do you have to pay even more extra for body blushing? |
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| 167 | | seylene | 2009/11/13 |  | In the pictures of Chiron showed just above, is that him with the grey skin color?
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| 166 | | Souldoll | 2009/11/13 |  | Hello?
Yes. It's a grey skin.
Contact us if you have any questions.
Thank you.
[Reply]
seylene wrote :
>In the pictures of Chiron showed just above, is that him with the grey skin color?
> |
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| 165 | | Cindy | 2009/11/06 |  | | Is it possible can buy the outfit with the doll? If is possible. How much will the outfit cost? Thank you. |
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| 164 | | Souldoll | 2009/11/10 |  | Hello?
Sorry but we can't make it anymore because the fabric was out of stock.
Contact us if you have any questions.
Thank you.
[Reply]
Cindy wrote :
>Is it possible can buy the outfit with the doll? If is possible. How much will the outfit cost? Thank you. |
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| 163 | | Photos about Chiron-human ver. |
| Cindy | 2009/11/06 |  | Dear Sir/Madam,
Hi. Have you got any Chiron-human ver. photos in Normal & White Skin that can see. Because I am still decide which colour of skin of Chiron I should buy. If you have the more photos of it. It will be so greatful of the help. If you have more photos can send it to me. Please send to " cindyuktw@hotmail.com " I will be looking forward to hear from you soon. Thank you.
Your Sincerely,
Cindy |
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| 162 | | [Re] Photos about Chiron-human ver. |
| Souldoll | 2009/11/10 |  | Hello?
You can see a normal skin color promo pics of SZF-1 , BES-1, DUP-1, VOV-1, EB-1 in dress category.
However, we don't have more photos for white skin.
Sorry.
Contact us if you have any questions.
Thank you.
[Reply]
Cindy wrote :
>Dear Sir/Madam,
>
>Hi. Have you got any Chiron-human ver. photos in Normal & White Skin that can see. Because I am still decide which colour of skin of Chiron I should buy. If you have the more photos of it. It will be so greatful of the help. If you have more photos can send it to me. Please send to " cindyuktw@hotmail.com " I will be looking forward to hear from you soon. Thank you.
>
>
>Your Sincerely,
>Cindy |
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