* PLEASE MUST READING *
* This is not limited edition.
* Because this doll makes after order, customer can't cancel order
since we confirm the payment
[Making period]
>For the most part, it takes time about 5~6 weeks for make a doll
we need to take time more than 2~3 weeks for a while
rushing orders or a climate of high temperature and a hunidity.)
If you choose makeup option, we need to take time more 1-2 weeks.
[Delivery period]
Takes time about 3~5 days after send out.
[Set]
- doll (Clothes of in pictures are not included)
- eyeball (size:16mm / it's acril made by souldoll's own skill)
- wig (random)
- kipping box (With cushion)
- no make-up(basic) / Select option if you'd like to receive the doll with make-up.
* Please state to memo box on order form if you have wanting make-up style.
Or, is possible even if send us want picture image.
We send by default makeup if do not inform want style.
- spare string for body's tension
[Info]
- skin : normal skin
- height : 55 cm
- bust : 23 cm
- waist : 15.5 cm
- hip : 23 cm
- foot : 6.9 cm |
● All international shipments are shipped EMS service only.
* UPS, FEDEX, DHL etc. is possible, but delivery fare is verier expensive than EMS.
However, e-mail us in case of want.
● EMS service needs 3~7 business days ordinary.
● Packages are precisely weighed after we process and pack your order.
● Shipping fees are determined entirely by EMS.
● Item being shipped within 3~7 day of receiving payment EMS in a box. (Exception dolls)
● We are able to notify customers when their order ships as email with tracking number.
※ If you want to receive express airmail (needs 15~20 days), please send email. |
[ Return Policy ]
Once an order is placed, it is processed.
Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.
For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs.
But, the Souldoll will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition.
And no returns on doll itself, sale or clearance items, or anything marked 'special'.
All sales on these items are final!
Email The Souldoll to report any damages at help@souldoll.com
[ Damage In Shipping Return Policy ]
Damaged products during purchase and shipping may be returned and exchanged.
However, damages caused by end-user customer are not qualified for return.
We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description.
We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery.
Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained.
Damage will be reported to EMS service and a damage claim initiated.
Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.
Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping.
If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll.
We will gladly credit any shipping charges incurred once we have received the damaged merchandise.
Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office. |
| Any questions related to this product, we will try our best to provide a response. |
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| No |
Title |
Name |
Date |
Delete |
|
| 40 | | Leya | 2009/02/15 |  | I am posting this question here as I could not find a "Q&A" option at your "Soul-double body" section.
I want to ask if a 9-inch head would fit this soul-double body as I highly prefer your well-built soul-double female bodies to the original body which my doll has.
Would the head be too large and make the doll appear to be rather improportionate? I would not want that to happen, therefore my purpose to seek your advice on this matter.
Thanks a bunch! I've been loving your dolls, keep up the great work! Hope to get your reply asap. :) |
|
| 39 | | Souldoll | 2009/02/16 | | Hello?
Sorry but head size can't be changed.
To change the size, we have to re-make the head.
It's impossible.
Contact us if you have any questions.
Thanks.
[Reply]
Leya wrote :
>I am posting this question here as I could not find a "Q&A" option at your "Soul-double body" section.
>
>I want to ask if a 9-inch head would fit this soul-double body as I highly prefer your well-built soul-double female bodies to the original body which my doll has.
>
>Would the head be too large and make the doll appear to be rather improportionate? I would not want that to happen, therefore my purpose to seek your advice on this matter.
>
>Thanks a bunch! I've been loving your dolls, keep up the great work! Hope to get your reply asap. :) |
|
| 38 | | D'eir | 2009/01/07 | | Were their any plans to fix up her face?
I bought one of yours from vendor and they said they all looked the same like that, and after researching found out her face was just like that normally and it looked like you have tried to disguise it, I would hate to see someone else be disappointed by this. Please just fix it. |
|
| 37 | | Souldoll | 2009/01/08 | | Hello?
We are sorry but we don't understand what you're saying.
Do you want to fix up any parts on the face?
Could you take a picture the problem of the face that you thought?
Please send it by our E-mail address(souldoll7@yahoo.co.kr).
Contact us if you have any questions.
Thanks.
[Reply]
D'eir wrote :
>Were their any plans to fix up her face?
>I bought one of yours from vendor and they said they all looked the same like that, and after researching found out her face was just like that normally and it looked like you have tried to disguise it, I would hate to see someone else be disappointed by this. Please just fix it. |
|
| 36 | | Souldoll | 2008/12/08 | | Hello?
We are sorry but you are unable to choice the wig as you want.
However, the eyes is possible.
Please state the eyes wanted in memo box when you place an order.
Contact us if you need any help.
Thanks.
[Reply]
Marianne wrote :
>I've seen in questions here that you can request eyes you want when you order the doll.
>Since I plan to order this doll sometime this month, i wonder if I can do the same with wigs?
>I've seen some of your new ones that i really want with my doll, and i would really love it if I could request both eyes and wig since I want both from your site. |
|
| 35 | | Mana | 2008/11/26 | | | Is the head sold seperatley? |
|
| 34 | | Souldoll | 2008/11/26 | | Hello?
We don't have a plan to sell it seperately now but we are considering about it.
We will let you know through notice board if it will be decided.
Thanks.:)
[Reply]
Mana wrote :
>Is the head sold seperatley? |
|
| 33 | | Mana | 2008/11/25 | | | Oh well then, may I ask the neck size? |
|
| 32 | | Souldoll | 2008/11/25 | | Hello?
Her neck size is about 9cm.
Contact us if you have any questions.
Thanks.
[Reply]
Mana wrote :
>Oh well then, may I ask the neck size? |
|
| 31 | | Kathryn | 2008/11/24 | | | Do you have any plans to release this doll in white skin, be it as a limited doll or not? |
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