* PLEASE MUST READING * ① This doll is not limited. ② Because this product makes after order, customer can't cancel order since we confirm the payment. ③ Your order will be canceled if we cannot confirm your payment within 3 days from the order date. ④ Layaway period for this doll is 60 days. ★
[The normal making period expected] ①No make up : About 8 weeks ② Default make up : 8 weeks + 2~3 weeks We need to take 2~3 weeks more times than the normal making period for a while rushing orders or a climate of high temperature and a humidity. [Delivery period] Takes about 5~10 days timesafter send out.(Shipping method : EMS) Please ask about it to us if you would like to use another shipping company. (Airmail, EMS premium, DHL, Fedex etc.)
[Basic set] - Doll - Eyes(16 mm) ; Basically, same eyes on above pics will be sent. Please state your request in [customer comments]box on order page if you would like to get other eyes for this doll. - Kipping box (With cushion) - spare string for body's tension - Certificate [Options] - Make up (Please add an items or services in each option if you would like to get above items with a doll).
[Info]
* The size of both bodies(General, Double jointed) are same.
>Height : 63 cm >Neck : 8.8 cm >Shoulder width(including arm) :11.5 cm >Chest : 26 cm >Waist : 17 cm >Hips : 26.3 cm
>Arm (to wrist from shoulder) : 17.5 cm
>Leg (to ankle from waist) : 39 cm >Feet length :8 cm >Feet width : 3 cm
* About options * ①Make up, Body painting , Tattoo etc. ②Ornaments of clothes set , Hair piece etc. ③Hair style ofWig ★ We have been trying to do our best to finish everything like the promo picture of all products. However, the finished result can differ a little from the promo picture because all works are handy-crafted. We hope you understand. We don’t accept any refund, exchange for this reason. Please consider this point and make an order carefully. ★ The color of real product can be shown a little different by monitor resolution.
● All international shipments are shipped EMS service only. * UPS, FEDEX, DHL etc. is possible, but delivery fare is verier expensive than EMS. However, e-mail us in case of want. ● EMS service needs 3~7 business days ordinary. ● Packages are precisely weighed after we process and pack your order. ● Shipping fees are determined entirely by EMS. ● Item being shipped within 3~7 day of receiving payment EMS in a box. (Exception dolls) ● We are able to notify customers when their order ships as email with tracking number.
※ If you want to receive express airmail (needs 15~20 days), please send email.
Once an order is placed, it is processed. Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.
For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs. But, the Souldoll will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition. And no returns on doll itself, sale or clearance items, or anything marked 'special'. All sales on these items are final!
Damaged products during purchase and shipping may be returned and exchanged. However, damages caused by end-user customer are not qualified for return.
We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description. We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery. Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained. Damage will be reported to EMS service and a damage claim initiated. Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.
Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping. If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll. We will gladly credit any shipping charges incurred once we have received the damaged merchandise. Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office.
Any questions related to this product, we will try our best to provide a response.
No
Title
Name
Date
Delete
43
Chantal
Marketa
2011/04/27
Hello, I wonder what is happening with my order. If you are working on it. The money is already in your account and I have no information. I do not like just wait, I want to know what's going on. Thank you for the information Markéta Krizova
42
[Re] Chantal
Souldoll
2011/04/27
Hello?
As we mentioned on last time, we have confirmed your payment.
And, we already have started to make your doll since confirmed the payment.
Your order status is a normal.
Don't worry about it.
It takes time 7-9 weeks(because you have chosen a make up service) as we explained on promo page of the doll.
Contact us if you have any questions.
Thank you.
[Reply]
Marketa wrote :
>Hello, I wonder what is happening with my order. If you are working on it. The money is already in your account and I have no information. I do not like just wait, I want to know what's going on. Thank you for the information Markéta Krizova
41
Chantal
Marketa
2011/04/20
Hello, today I was in the bank and they told me that money must already be in your account. 7 / 4 I got a message from you that you have my money in the account. See our correspondence from that date. I do not understand why you write, you do not have the money. Even I have not confirmed that you received a confirmation email to make money. I'd be much obliged if you kindly look at it. 14 days ago I sent my money. From your various responses I'm quite confused. I had planned to send you a picture and let the bride make a beautiful doll. I would be very glad if my order, and devoted a man to have an overview of our correspondence. I can not do anything but believe that I did not miss the fact that I have ordered for your doll. I do nothing special, just a little interest. I believe that everything investigate and give me know at my email. My e-mail address you have on your email address souldoll7@yahoo.co.kr. Thank you very much for information
40
[Re] Chantal
Souldoll
2011/04/20
Hello?
Sorry for the late confirmation.
We just have confirmed about your payment to Woori Bank.
They didn't informed about it to us by a mistake.
Sorry for the inconveneince.
Don't worry about it as we checked the payment.
Thank you so much.
[Reply]
Marketa wrote :
>Hello, today I was in the bank and they told me that money must already be in your account. 7 / 4 I got a message from you that you have my money in the account. See our correspondence from that date. I do not understand why you write, you do not have the money. Even I have not confirmed that you received a confirmation email to make money. I'd be much obliged if you kindly look at it. 14 days ago I sent my money. From your various responses I'm quite confused. I had planned to send you a picture and let the bride make a beautiful doll. I would be very glad if my order, and devoted a man to have an overview of our correspondence. I can not do anything but believe that I did not miss the fact that I have ordered for your doll. I do nothing special, just a little interest. I believe that everything investigate and give me know at my email. My e-mail address you have on your email address souldoll7@yahoo.co.kr. Thank you very much for information
>
39
Chantal
Marketa
2011/04/19
Thank you
38
Chantal
Marketa
2011/04/17
Hello, I sent money 5th April. You wrote that the money arrived in your account. Then you wrote that you've accidentally deleted my first order. I sent another one. On your account is 888.40 dollars - the first order (you deleted). Second order is for 860 dollars. Double-check your account, my money there must have. Use my 888.40 dollar to cover my second order. Write me your email I can send you the confirmation from the bank to send money. Thank you Marketa Krizova
37
[Re] Chantal
Souldoll
2011/04/18
Hello?
We will contact you right away if we receive the money from Woori bank.
Thank you.
[Reply]
Marketa wrote :
>Hello, I sent money 5th April. You wrote that the money arrived in your account. Then you wrote that you've accidentally deleted my first order. I sent another one. On your account is 888.40 dollars - the first order (you deleted). Second order is for 860 dollars. Double-check your account, my money there must have. Use my 888.40 dollar to cover my second order. Write me your email I can send you the confirmation from the bank to send money. Thank you Marketa Krizova
36
Chantal
Marketa
2011/04/12
Hello, I again sent the order. 20110412052021945MO order number. If other problems I will write you my order in this our conversation. I need my Chantal soon. It's a gift to celebrate in June. Amount did not answer, now I have purchased for 860 dollars and the original order was for 888.40 dollars, but it does not matter, only when it will be all right. I ask you know whether everything is already fine and Chantal will be ready for me. Thank you and best regards Marketa Krizova
35
[Re] Chantal
Souldoll
2011/04/15
Hello?
We have confirmed your order and waiting your money.
Did you send the money to our bank?
We will start to make your doll right away if we confirm your payment.
Thank you.
[Reply]
Marketa wrote :
>Hello, I again sent the order. 20110412052021945MO order number. If other problems I will write you my order in this our conversation. I need my Chantal soon. It's a gift to celebrate in June. Amount did not answer, now I have purchased for 860 dollars and the original order was for 888.40 dollars, but it does not matter, only when it will be all right. I ask you know whether everything is already fine and Chantal will be ready for me. Thank you and best regards Marketa Krizova
34
Chantal
Marketa
2011/04/08
Hello, my order number 20110328005011977MO. Please for further information. Thank Markéta Křížová
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