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| Chiron-human ver. |
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¡Ü All international shipments are shipped EMS service only. * UPS, FEDEX, DHL etc. is possible, but delivery fare is verier expensive than EMS. However, e-mail us in case of want. ¡Ü EMS service needs 3~7 business days ordinary. ¡Ü Packages are precisely weighed after we process and pack your order. ¡Ü Shipping fees are determined entirely by EMS. ¡Ü Item being shipped within 3~7 day of receiving payment EMS in a box. (Exception dolls) ¡Ü We are able to notify customers when their order ships as email with tracking number.
¡Ø If you want to receive express airmail (needs 15~20 days), please send email. |
[ Return Policy ]
Once an order is placed, it is processed. Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.
For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs. But, the Souldoll will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition. And no returns on doll itself, sale or clearance items, or anything marked 'special'. All sales on these items are final!
Email The Souldoll to report any damages at help@souldoll.com
[ Damage In Shipping Return Policy ]
Damaged products during purchase and shipping may be returned and exchanged. However, damages caused by end-user customer are not qualified for return.
We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description. We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery. Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained. Damage will be reported to EMS service and a damage claim initiated. Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.
Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping. If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll. We will gladly credit any shipping charges incurred once we have received the damaged merchandise. Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office. |
| Any questions related to this product, we will try our best to provide a response. |
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Title |
Name |
Date |
Delete |
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| 181 | | Seylene | 2010/01/19 |  | Hello I just wanted to know that when we request a color of eyes for Chiron, are the Cat eyes available to order with the doll? Or are only certain kinds of eyes/ colors allowed to be ordered with the doll?
Thanks |
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| 180 | | Souldoll | 2010/01/19 |  | Hello?
It's possible.
Please state the eyes wanted in [customer comments]box on order page when you place an order him.
Contact us if you have any questions.
Thank you.
[Reply]
Seylene wrote :
>Hello I just wanted to know that when we request a color of eyes for Chiron, are the Cat eyes available to order with the doll? Or are only certain kinds of eyes/ colors allowed to be ordered with the doll?
>
>Thanks |
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| 179 | | Question about the make up and eyes |
| Sara | 2010/01/04 |  | hello,
Is the make up of chiron showed above same as the make up in VOV-1? Also, would you please tell me what eyes he is wearing? Is it the premium line? thank you. |
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| 178 | | [Re] Question about the make up and eyes |
| Souldoll | 2010/01/05 |  | Hello?
The make up in VOV-1 image is different with Chiron's default makeup.
If you want to get the make up in VOV-1, you need to select to [special make up] in option.
And, it's shown p22 in premium eyes.
Contact us if you have any questions.
Thank you.
[Reply]
Sara wrote :
>hello,
>Is the make up of chiron showed above same as the make up in VOV-1? Also, would you please tell me what eyes he is wearing? Is it the premium line? thank you. |
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| 177 | | Kathryn | 2009/12/26 |  | | Would it be possible to substitute Chiron's current body with a Soul Double Boy's body? Thank you for your time. :) |
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| 176 | | Souldoll | 2009/12/28 |  | Hello?
Sorry but it's impossible.
Contact us if you have any questions.
Thank you.
[Reply]
Kathryn wrote :
>Would it be possible to substitute Chiron's current body with a Soul Double Boy's body? Thank you for your time. :) |
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| 175 | | Regarding body blushing, so body not available as appears in promotional pictures of Grey Skin? |
| JenKat | 2009/12/05 |  | | From what I've gathered from other peoples questions, if I were to order the full set grey skin chiron, which I absolutely adore by the way...great work, then it is not possible to get him as he apears in the naked promotional pictures with the blushing on the body, nail colour etc to match the default faceup.... because I would love to buy him like that. |
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| 174 | | [Re] Regarding body blushing, so body not available as appears in promotional pictures of Grey Skin? |
| Souldoll | 2009/12/07 |  | Hello?
For present, we don't offering body blushing service by artist's personal reasons.
Sorry about it.
If there are any changes, we will let you know through notice board and E-mail.
Contact us if you have any questions.
Thank you.
[Reply]
JenKat wrote :
>From what I've gathered from other peoples questions, if I were to order the full set grey skin chiron, which I absolutely adore by the way...great work, then it is not possible to get him as he apears in the naked promotional pictures with the blushing on the body, nail colour etc to match the default faceup.... because I would love to buy him like that. |
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| 173 | | Seylene | 2009/12/02 |  | | Will Chiron stay here for awhile? I noticed one of the other Soul Zeniths were moved to limited. I'm planning to buy a Chiron soon, but I was wondering in case my plans change will he still be for sale for awhile? |
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| 172 | | Souldoll | 2009/12/04 |  | Hello?
Sydee were moved in limited line due to a Tarot card series.
Chiron will be not moved.
Contact us if you have any questions.
Thank you.
[Reply]
Seylene wrote :
>Will Chiron stay here for awhile? I noticed one of the other Soul Zeniths were moved to limited. I'm planning to buy a Chiron soon, but I was wondering in case my plans change will he still be for sale for awhile? |
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