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| Mayu (ver.1) |
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* PLEASE MUST READING *
* This is not limited edition.
* Because this doll makes after order, customer can't cancel order
since we confirm the payment
[Making period]
>For the most part, it takes time about 5~6 weeks for make a doll
we need to take time more than 2~3 weeks for a while
rushing orders or a climate of high temperature and a hunidity.)
If you choose makeup option, we need to take time more 1-2 weeks.
[Delivery period]
Takes time about 3~5 days after send out.
[Set]
- doll (Clothes of in pictures are not included)
- eyeball (size:14mm / it's acril made by souldoll's own skill)
- wig (random)
- kipping box (With cushion)
- no make-up(basic) / Select option if you'd like to receive the doll with make-up.
* Please state to memo box on order form and send us sample images
if you have wanting make-up style.
We will send by default makeup if don't send us sample images.
- spare string for body's tension
[Info]
>Eyes : 14 mm
<Double size>
>Height : 43 cm
>Neck : 7 cm
>Shoulder width : 9 cm
>Chest : 19 cm
>Waist : 12.5 cm
>Hips : 19 cm
>Foot : 5.5 cm
<General size>
>Height : 43 cm
>Neck : 7 cm
>Shoulder width : 8.5 cm
>Chest : 18 cm
>Waist : 13 cm
>Hips : 18.5 cm
>foot : 5.5 cm
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● All international shipments are shipped EMS service only.
* UPS, FEDEX, DHL etc. is possible, but delivery fare is verier expensive than EMS.
However, e-mail us in case of want.
● EMS service needs 3~7 business days ordinary.
● Packages are precisely weighed after we process and pack your order.
● Shipping fees are determined entirely by EMS.
● Item being shipped within 3~7 day of receiving payment EMS in a box. (Exception dolls)
● We are able to notify customers when their order ships as email with tracking number.
※ If you want to receive express airmail (needs 15~20 days), please send email. |
[ Return Policy ]
Once an order is placed, it is processed.
Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.
For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs.
But, the Souldoll will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition.
And no returns on doll itself, sale or clearance items, or anything marked 'special'.
All sales on these items are final!
Email The Souldoll to report any damages at help@souldoll.com
[ Damage In Shipping Return Policy ]
Damaged products during purchase and shipping may be returned and exchanged.
However, damages caused by end-user customer are not qualified for return.
We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description.
We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery.
Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained.
Damage will be reported to EMS service and a damage claim initiated.
Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.
Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping.
If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll.
We will gladly credit any shipping charges incurred once we have received the damaged merchandise.
Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office. |
| Any questions related to this product, we will try our best to provide a response. |
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| No |
Title |
Name |
Date |
Delete |
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| 14 | | Ellen | 2008/06/21 |  | I'd love to own this doll. But, as I look around the site, I notice most everything in clothing and wigs is sold out. And that is one of the few reasons I have against buying this doll, but it is a big one. I've looked on some other people's comments and you mention, when asked when the item would be restocked, you said sooner or later. I'd like to know how often things are restocked, hopefully with a more specific answer, because the amount of clothing/wig options is huge. I love what you offer and I'd be willing to buy them... if they were in stock.
I don't mean to sound mean or knit-picky its just if I'm going to spend a lot of money on a doll, I want it to have clothes and hair! =D
Ellen |
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| 13 | | Souldoll | 2008/06/23 | | Hello?
Actually, we don't make it anymore if usually clothes was be sold out.
Also, wigs may will be not restock anymore because we are going to make new wigs in the future.
Sorry.
Instead of, we will do our best for make more various wigs and clothes.
Thanks.
[Reply]
Ellen wrote :
>I'd love to own this doll. But, as I look around the site, I notice most everything in clothing and wigs is sold out. And that is one of the few reasons I have against buying this doll, but it is a big one. I've looked on some other people's comments and you mention, when asked when the item would be restocked, you said sooner or later. I'd like to know how often things are restocked, hopefully with a more specific answer, because the amount of clothing/wig options is huge. I love what you offer and I'd be willing to buy them... if they were in stock.
>
>I don't mean to sound mean or knit-picky its just if I'm going to spend a lot of money on a doll, I want it to have clothes and hair! =D
>
>Ellen |
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| 12 | | chantal | 2008/06/17 | | hello
if i order her without face up could she ship out sooner????
thank you and kind regards chantal |
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| 11 | | [Re] sorry another question |
| Souldoll | 2008/06/17 | | Hello?
For present, it takes time more than 3~4 weeks at least because rushing orders.
Contact us if you have any question.
Thanks.
[Reply]
chantal wrote :
>hello
>
>if i order her without face up could she ship out sooner????
>
>thank you and kind regards chantal |
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| 10 | | Question about Body Choice |
| Ellen | 2008/06/09 | | This would be my first doll but before I order I want to make sure I'm doing it right. What is the difference between the double jointed body and the general body?
Thank you! |
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| 9 | | [Re] Question about Body Choice |
| Souldoll | 2008/06/10 | | Hello?
Double jointed body has high movability more than general body.
Also, shape of double body is slim more than general body but chest is a little bit bigger than it.
Contact us if you have any question.
Thanks.
[Reply]
Ellen wrote :
>This would be my first doll but before I order I want to make sure I'm doing it right. What is the difference between the double jointed body and the general body?
>
>Thank you! |
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| 8 | | chantal | 2008/05/30 | | hai, it's me again:)
could you maybe give an estimate about how long it will take for her to be ready and shipped to me after an order??
and will the wig and eyes be like in the pictures or completely different? i sooo much love the eyes you make !!
she really looks like a good spirit your mayu :)
thank you
chantal |
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| 7 | | Souldoll | 2008/05/30 | | Hello?
For present, we are expecting that it itakes time more than 4weeks for make the doll because rushing orders.
And,we may can send it with the doll because the eyes of Mayu will be saled sooner or later.
But, we can't send the wig as like proto pictures of Mayu.
Contact us if you have any question.
Thanks.
[Reply]
chantal wrote :
>hai, it's me again:)
>
>could you maybe give an estimate about how long it will take for her to be ready and shipped to me after an order??
>
>and will the wig and eyes be like in the pictures or completely different? i sooo much love the eyes you make !!
>
>she really looks like a good spirit your mayu :)
>
>thank you
>
>chantal |
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| 6 | | question about the body option |
| Axelle | 2008/05/28 | | Hi,
I was wondering if the "general body new" is the Bling Bling body and the "double jointed body" is the same as Miribyeol ?
Thanks in advance ^^ |
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| 5 | | [Re] question about the body option |
| Souldoll | 2008/05/28 | | Hello?
Yes. You're right.
Contact us if you have any question.
Thanks.:)
[Reply]
Axelle wrote :
>Hi,
>
>I was wondering if the "general body new" is the Bling Bling body and the "double jointed body" is the same as Miribyeol ?
>
>Thanks in advance ^^ |
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