* PLEASE MUST READING * ① This doll is not limited. ② Because this product makes after order, customer can't cancel order since we confirm the payment. ③ Your order will be canceled if we cannot confirm your payment within 3 days from the order date. ④ Layaway period for this doll is 60 days. ★
[The normal making period expected] ①No make up : About 8 weeks ② Default make up : 8 weeks + 2~3 weeks We need to take 2~3 weeks more times than the normal making period for a while rushing orders or a climate of high temperature and a humidity. [Delivery period] Takes about 5~10 days timesafter send out.(Shipping method : EMS) Please ask about it to us if you would like to use another shipping company. (Airmail, EMS premium, DHL, Fedex etc.)
[Basic set] - Doll - Eyes(16 mm) ; Basically, same eyes on above pics will be sent. Please state your request in [customer comments]box on order page if you would like to get other eyes for this doll. - Kipping box (With cushion) - spare string for body's tension - Certificate [Options] - Make up (Please add an items or services in each option if you would like to get above items with a doll).
[Info]
* The size of both bodies(General, Double jointed) are same.
>Height : 63 cm >Neck : 8.8 cm >Shoulder width(including arm) :11.5 cm >Chest : 26 cm >Waist : 17 cm >Hips : 26.3 cm
>Arm (to wrist from shoulder) : 17.5 cm
>Leg (to ankle from waist) : 39 cm >Feet length :8 cm >Feet width : 3 cm
* About options * ①Make up, Body painting , Tattoo etc. ②Ornaments of clothes set , Hair piece etc. ③Hair style ofWig ★ We have been trying to do our best to finish everything like the promo picture of all products. However, the finished result can differ a little from the promo picture because all works are handy-crafted. We hope you understand. We don’t accept any refund, exchange for this reason. Please consider this point and make an order carefully. ★ The color of real product can be shown a little different by monitor resolution.
● All international shipments are shipped EMS service only. * UPS, FEDEX, DHL etc. is possible, but delivery fare is verier expensive than EMS. However, e-mail us in case of want. ● EMS service needs 3~7 business days ordinary. ● Packages are precisely weighed after we process and pack your order. ● Shipping fees are determined entirely by EMS. ● Item being shipped within 3~7 day of receiving payment EMS in a box. (Exception dolls) ● We are able to notify customers when their order ships as email with tracking number.
※ If you want to receive express airmail (needs 15~20 days), please send email.
Once an order is placed, it is processed. Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.
For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs. But, the Souldoll will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition. And no returns on doll itself, sale or clearance items, or anything marked 'special'. All sales on these items are final!
Damaged products during purchase and shipping may be returned and exchanged. However, damages caused by end-user customer are not qualified for return.
We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description. We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery. Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained. Damage will be reported to EMS service and a damage claim initiated. Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.
Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping. If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll. We will gladly credit any shipping charges incurred once we have received the damaged merchandise. Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office.
Any questions related to this product, we will try our best to provide a response.
No
Title
Name
Date
Delete
53
Chantal
Marketa
2011/09/12
Hello, I'm waiting for two months on clothes for my Chantal. You wrote that I have to be patient. I do not want to wait. either send me the money or clothes. Sincerely Markéta Křížová
52
[Re] Chantal
Souldoll
2011/09/13
Hello?
We have sent an emaiil to you on 19.July about the mistake but you didn't received any reply to us.
As we mentioned on the email, we will refund the cost of the clothes.
Please let us know your Paypal account or your bank information.
Sorry for the mistake.
Thank you.
[Reply]
Marketa wrote :
>Hello, I'm waiting for two months on clothes for my Chantal. You wrote that I have to be patient. I do not want to wait. either send me the money or clothes. Sincerely Markéta Křížová
51
Chantal
Marketa
2011/07/19
Hello, today I got Chantal. It is very beautiful. The van is missing dress that I ordered and paid for. My question is when I get clothes? Why not send me your entire order when I paid for it. I sent 888.40 dollars, my first order you accidentally deleted, so I had not ordered the same goods, second order was for 28.40 dollars smaller, but I said never mind. But now I'm really angry. Missing dress for 89 dollars and 117.40 dollars already doing together with your first mistake in the order. What will you do with this error? Thank you for your answer MK
50
[Re] Chantal
Souldoll
2011/07/19
Hello?
We sincerely apologize the mistake.
We will send an email right away to you after check the clothes.
Please wait a minute.
Thank you.
[Reply]
Marketa wrote :
>Hello, today I got Chantal. It is very beautiful. The van is missing dress that I ordered and paid for. My question is when I get clothes? Why not send me your entire order when I paid for it. I sent 888.40 dollars, my first order you accidentally deleted, so I had not ordered the same goods, second order was for 28.40 dollars smaller, but I said never mind. But now I'm really angry. Missing dress for 89 dollars and 117.40 dollars already doing together with your first mistake in the order. What will you do with this error? Thank you for your answer MK
>
>
49
Chantal
Marketa
2011/06/29
Hello, this is great. I forgot to write the lastname. My address is: Marketa Krizova, Nivy 165, 38001 Dacice, district Jindrichuv Hradec, Czech Republic
48
[Re] Chantal
Souldoll
2011/06/29
Hello?
Thank you for letting it us.
We have checked about it.
Contact us if you need any help.
Thank you.
[Reply]
Marketa wrote :
>Hello, this is great. I forgot to write the lastname. My address is: Marketa Krizova, Nivy 165, 38001 Dacice, district Jindrichuv Hradec, Czech Republic
47
Chantal
Marketa
2011/06/26
Hello, I wanted to ask for my order. It's been done? Thank Marketa Křížová
46
[Re] Chantal
Souldoll
2011/06/27
Hello?
We are expecting that the shipment is about this Friday.
Please wait a little more.
If there are any changes, we will let you know.
Thank you.
[Reply]
Marketa wrote :
>Hello, I wanted to ask for my order. It's been done? Thank Marketa Křížová
45
Chantal
Marketa
2011/04/28
Hello, thank you for the very good news. Sincerely, Markéta Krizova
44
[Re] Chantal
Souldoll
2011/05/02
Hello?
Don't worry about it.
Have a nice day!
[Reply]
Marketa wrote :
>Hello, thank you for the very good news. Sincerely, Markéta Krizova
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