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| Chiron-centaur ver. |
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*PLEASE MUST READING*
* This is not limited edition.
* Because this doll makes after order,
it's impossible to cancel of the order or refund since we confirm to customer's payment.
* Regarding to the shipment of this doll, please inquiry it us seperately.
* The makeup option applied only the face, not includes body brushing, nail painting.
[Making period]
>For the most part, it takes time about 7~8 weeks for make a doll
we need to take time more than 2~3 weeks for a while
rushing orders or a climate of high temperature and a hunidity.)
If you choose makeup option, we need to take time more 1-2 weeks.
[About grey skin]
Parting lines on the grey skin body can appear little roughly and hard more than
white & normal skin.
Also some marbling & minute hole and can appear on the body but we can't remove them
because the difference with original color tone.
And, parts of joint can wear down more than other skins.
We don't accept the exchange of a doll by this point.
Therefore, please make a careful decision after due consideration.
[Body brushing]
* We regret to inform you that this service can't be supplied for some time according to
makeup artist's certain reason.
We will do our best for the protective packaging.
However, the painting on surface of doll can peel away a little bit during delivery process or
moving joint parts.
We don't the exchange or re-makeup by the reason.
Please make a careful decision after due consideration.
[Set]
- Doll
- Eyes (size:16mm / It can be choiced by customer's request)
- Kipping box (With cushion)
- No make-up(basic) / Select option if you'd like to receive the doll with make-up.
* Please state it in [order comments] on order page
if you want to the special makeup.
Or, is possible even if send us a sample image.
We are unable to do it if you don't send us a sample image.
- Spare string for body's tension
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● All international shipments are shipped EMS service only.
* UPS, FEDEX, DHL etc. is possible, but delivery fare is verier expensive than EMS.
However, e-mail us in case of want.
● EMS service needs 3~7 business days ordinary.
● Packages are precisely weighed after we process and pack your order.
● Shipping fees are determined entirely by EMS.
● Item being shipped within 3~7 day of receiving payment EMS in a box. (Exception dolls)
● We are able to notify customers when their order ships as email with tracking number.
※ If you want to receive express airmail (needs 15~20 days), please send email. |
[ Return Policy ]
Once an order is placed, it is processed.
Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.
For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs.
But, the Souldoll will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition.
And no returns on doll itself, sale or clearance items, or anything marked 'special'.
All sales on these items are final!
Email The Souldoll to report any damages at help@souldoll.com
[ Damage In Shipping Return Policy ]
Damaged products during purchase and shipping may be returned and exchanged.
However, damages caused by end-user customer are not qualified for return.
We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description.
We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery.
Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained.
Damage will be reported to EMS service and a damage claim initiated.
Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.
Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping.
If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll.
We will gladly credit any shipping charges incurred once we have received the damaged merchandise.
Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office. |
| Any questions related to this product, we will try our best to provide a response. |
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| No |
Title |
Name |
Date |
Delete |
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| 79 | | Chiron-centaur ver. clothes |
| makoto | 2010/01/08 |  | Hello.
Are the clothes of the photograph sellouts? Is there the plan of the resale?
thank you.
|
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| 78 | | [Re] Chiron-centaur ver. clothes |
| Souldoll | 2010/01/09 | | Hello?
We regret to inform you that it is no available because the fabric was out of stock.
Also, it will be not restocked in the future.
Sorry.
Contact us if you have any questions.
Thank you.
[Reply]
makoto wrote :
>Hello.
>Are the clothes of the photograph sellouts? Is there the plan of the resale?
>thank you.
> |
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| 77 | | Nekopoychan | 2009/12/03 | | Hi,
I saw you have body bushing option for 'Gray' now.
So this body bushing option can be available for Chiron-centaur ver. ?
I would like to buy it if you have body blushing option ^^
Thanks,
Poy |
|
| 76 | | Souldoll | 2009/12/04 | | Hello?
We don't offering the option now by body brushing artist's reasons.
Sorry.
If there are any chanes, we will let you know.
Thank you.
[Reply]
Nekopoychan wrote :
>Hi,
>I saw you have body bushing option for 'Gray' now.
>So this body bushing option can be available for Chiron-centaur ver. ?
>I would like to buy it if you have body blushing option ^^
>
>Thanks,
>Poy |
|
| 75 | | I'll waiting for the artist |
| manachanok | 2009/09/16 | | Hi,
I need body blushing, so I'll waiting for the artist.
But how can I know, when the artist is ready to do it ?
Thanks, |
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| 74 | | [Re] I'll waiting for the artist |
| Souldoll | 2009/09/16 | | Hello?
We will let you know through notice board and E-mail when we reopen the body brushing service.
Contact us if you have any questions.
Thank you.
[Reply]
manachanok wrote :
>Hi,
>
>I need body blushing, so I'll waiting for the artist.
>But how can I know, when the artist is ready to do it ?
>
>Thanks, |
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| 73 | | Body blushing available now ? |
| manachanok | 2009/09/15 | | Hi,
I would like to know:
1. How much for add body blushing (for Centaur grey) ?
2. When your makeup artist will be available to blushing ?
Is he/she available in this month, or next month ?
If I need body blushing, can I order it at the end of this month ?
please let me know.
Many thanks,
Poy |
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| 72 | | [Re] Body blushing available now ? |
| Souldoll | 2009/09/15 | | Hello?
We regret to inform you that we still don't offering the body brushing service.
You can't get the service even if you place an order it at the end of this month because we can't guess yet the time.
Sorry.
Contact us if you have any questions.
Thanks.
[Reply]
manachanok wrote :
>Hi,
>
>I would like to know:
>1. How much for add body blushing (for Centaur grey) ?
>2. When your makeup artist will be available to blushing ?
>Is he/she available in this month, or next month ?
>If I need body blushing, can I order it at the end of this month ?
>
>please let me know.
>
>Many thanks,
>Poy |
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| 71 | | Angela | 2009/09/12 | | I saw that in the descripition that the costumer can choose 16mm eyes. Is that ANY one pair of eyes from your site, or are there only certain colors that the costumer can choose from?
And I know that if I wanted any other makeup besides default for Chiron, I would have to select Special Makeup when ordering and to give you an image or example eof what I want. At Special Makeup price, would it be possible to get the default makeup for the human head version on the centaur head version? I like the human head default makeup better than the centuar's.
And one more question. If I were to order now or in the next couple of weeks, how long would it take to ship after payment is recieved?
Thank you very much for your time. |
|
| 70 | | [Re] Eye and make up choices |
| Souldoll | 2009/09/14 | | Hello?
Regarding to the eyes, you can select in our eyes line it as you want.
If you want to get Human ver.'s makeup on Centaur ver. head, you don't need to select special makeup.
When you place an order it, please state eys wanted and the explanation of default makeup concretely in [customer comments]box.
By the way, don't you want to makeup on elves's ears?
If you don't want it, please let us know.
All shipping of Chiron has been delaying due to a rush of orders.
Usually, it takes time 2~ 3months at least from payment date.
Contact us if you have any questions.
Thanks.
[Reply]
Angela wrote :
>I saw that in the descripition that the costumer can choose 16mm eyes. Is that ANY one pair of eyes from your site, or are there only certain colors that the costumer can choose from?
>
>And I know that if I wanted any other makeup besides default for Chiron, I would have to select Special Makeup when ordering and to give you an image or example eof what I want. At Special Makeup price, would it be possible to get the default makeup for the human head version on the centaur head version? I like the human head default makeup better than the centuar's.
>
>And one more question. If I were to order now or in the next couple of weeks, how long would it take to ship after payment is recieved?
>
>Thank you very much for your time. |
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