* PLEASE MUST READING * ① This doll is not limited. ② Because this product makes after order, customer can't cancel order since we confirm the payment. ③ Your order will be canceled if we cannot confirm your payment within 3 days from the order date. ④ Layaway period for this doll is 60 days.
[The normal making period expected : business days] ①No make up : About 12 weeks ② Default make up : 12 weeks + 1~2 weeks ③ Special make up : 12 weeks + 2~3 weeks We need to take 2~3 weeks more times than the normal making period for a while rushing orders or a climate of high temperature and a humidity. [Delivery period] Takes about 5~10 days timesafter send out.(Shipping method : EMS) Please ask about it to us if you would like to use another shipping company. (Airmail, EMS premium, DHL, Fedex etc.)
- BASIC SET -
Doll / Assembled.
* No Makeup
Eyes / 14 mm
Basically, same eyes on above images will be sent. Please state your request in [order comments] box on order page if you would like to get other eyes for this doll.
*Cushions are included.
- Make up , Clothes, Wig, Heel feet * Clothes set (Winter moon ver.) : One piece dress, Arm warmer, Brooch, Stocking - 4 pcs * Clothes set (Visitor ver.) : Hooded cape, One piece dress ,Belt, Necklace,Underskirt - 5 pcs * Clothes set (School ver.) : Shirt, Vest, Skirt, Tie, Long socks - 5 pcs (Please add an items or services in each option if you would like to get above items with a doll).
- NEW double jointed body -
>Height : 64 cm >Neck : 8.8 cm >Shoulder width(including arm) :12.5 cm >Chest : 26 cm >Waist : 17 cm >Hips : 27 cm
>Arm (to wrist from shoulder) : 18.5 cm
>Leg (to ankle from waist) : 40 cm >Feet length :8 cm >Feet width : 3 cm
- General & Double jointed body - >Height : 63 cm >Neck : 8.8 cm >Shoulder width(including arm) :11.5 cm >Chest : 26 cm >Waist : 17 cm >Hips : 26.3 cm
>Arm (to wrist from shoulder) : 17.5 cm
>Leg (to ankle from waist) : 39 cm >Feet length :8 cm >Feet width : 3 cm
* About options * ①Make up, Body painting , Tattoo etc. ②Ornaments of clothes set , Hair piece etc. ③Hair style ofWig ★ We have been trying to do our best to finish everything like the promo picture of all products. However, the finished result can differ a little from the promo picture because all works are handy-crafted. We hope you understand. We don’t accept any refund, exchange for this reason. Please consider this point and make an order carefully. ★ The color of real product can be shown a little different by monitor resolution
● All international shipments are shipped EMS service only. * UPS, FEDEX, DHL etc. is possible, but delivery fare is verier expensive than EMS. However, e-mail us if you want to get UPS, FEDEX, DHL service. ● EMS service needs 3~7 business days ordinary. ● Packages are precisely weighed after we process and pack your order. ● Shipping fees are determined entirely by EMS. ● Item being shipped within 3~7 day of receiving payment EMS in a box. (Exception dolls) ● We are able to notify customers when their order ships as email with tracking number.
Once an order is placed, it is processed. Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.
For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs. But, the Souldoll will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition. And no returns on doll itself, sale or clearance items, or anything marked 'special'. All sales on these items are final!
Damaged products during purchase and shipping may be returned and exchanged. However, damages caused by end-user customer are not qualified for return.
We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description. We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery. Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained. Damage will be reported to EMS service and a damage claim initiated. Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.
Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping. If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll. We will gladly credit any shipping charges incurred once we have received the damaged merchandise. Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office.
Any questions related to this product, we will try our best to provide a response.
Bella winter question
Hello, quick question.
What color is Bella Winter vers. skin color?
[Re] Bella winter question
Thank you for your interest in Bella.
It is a normal skin.
Contact us if you have any questions.
Thank you. :)
Milord wrote :
>Hello, quick question.
>What color is Bella Winter vers. skin color?
So if I choose special make up on her, what does it look like? Furthermore, in the hand sets do the come blanks , if so how do I choose the make up detail for the body and hands? And also is there a smaller version of her?
Special makeup is made as your request.
You need to send a sample image and detailed explantion for the work.
Basically, hands and body painting are not included.
You need to pay extra 100$ for the work if you want it.
And, there is a notice.
The surface can be peeled off easily by sharpen things or when you move the body even if we have been doing the coating spray in several times during the paining worn and after the work.
We can do the work if this is ok.
Also, we don't have a smaller ver. of her.
Thank you. :)
Rachel wrote :
>So if I choose special make up on her, what does it look like? Furthermore, in the hand sets do the come blanks , if so how do I choose the make up detail for the body and hands? And also is there a smaller version of her?
Doll set question
if i choose the default make-up for Bella and Elluarse do you get the default outfit also? are the outfits included when you choose more options? or do i need to buy them seperate?
[Re] Doll set question
Sorry but all dolls are not included any clothes (except Full-Set Dolls).
You need to purchase them seperately in dress category.
Contact us if you have any questions.
Jade wrote :
>if i choose the default make-up for Bella and Elluarse do you get the default outfit also? are the outfits included when you choose more options? or do i need to buy them seperate?