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| Chiron-human ver. |
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¡Ü All international shipments are shipped EMS service only. * UPS, FEDEX, DHL etc. is possible, but delivery fare is verier expensive than EMS. However, e-mail us in case of want. ¡Ü EMS service needs 3~7 business days ordinary. ¡Ü Packages are precisely weighed after we process and pack your order. ¡Ü Shipping fees are determined entirely by EMS. ¡Ü Item being shipped within 3~7 day of receiving payment EMS in a box. (Exception dolls) ¡Ü We are able to notify customers when their order ships as email with tracking number.
¡Ø If you want to receive express airmail (needs 15~20 days), please send email. |
[ Return Policy ]
Once an order is placed, it is processed. Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.
For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs. But, the Souldoll will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition. And no returns on doll itself, sale or clearance items, or anything marked 'special'. All sales on these items are final!
Email The Souldoll to report any damages at help@souldoll.com
[ Damage In Shipping Return Policy ]
Damaged products during purchase and shipping may be returned and exchanged. However, damages caused by end-user customer are not qualified for return.
We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description. We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery. Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained. Damage will be reported to EMS service and a damage claim initiated. Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.
Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping. If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll. We will gladly credit any shipping charges incurred once we have received the damaged merchandise. Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office. |
| Any questions related to this product, we will try our best to provide a response. |
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Title |
Name |
Date |
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| 201 | | Scorpy | 2010/08/14 |  | Hello! I noticed that you're currently also selling both Chiron heads separately, but is there any chance that at least one of the heads would be available for purchase in gray skin tone at some point in the future?
Best regards. |
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| 200 | | [Re] Gray skin heads only? |
| Souldoll | 2010/08/16 |  | Hello?
It's hard to make a little parts in grey skin because usually we have to prepare a lot of it at a time for make a grey skin.
However, we are discussing about it with our factory.
We will let you know if we make any decision.
Thank you.
>>Thank you.
[Reply]
Scorpy wrote :
>Hello! I noticed that you're currently also selling both Chiron heads separately, but is there any chance that at least one of the heads would be available for purchase in gray skin tone at some point in the future?
>Best regards. |
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| 199 | | Stormlight | 2010/08/13 |  | I just wanted to know if it's possible, when choosing the centaur head on the human body, to get the centaur version faceup. It seems a bit darker than the human version faceup. Do I need to choose the special makeup option and pay extra to have this, or is it available for the normal price?
Thank you,
Stormlight |
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| 198 | | [Re] Question about faceup |
| Souldoll | 2010/08/16 |  | Hello?
It's possible.
In the case, you select to [default make up] in option and need to pay the extra cost 5$ for the make up.
Contact us if you need any help.
Thank you.
[Reply]
Stormlight wrote :
>I just wanted to know if it's possible, when choosing the centaur head on the human body, to get the centaur version faceup. It seems a bit darker than the human version faceup. Do I need to choose the special makeup option and pay extra to have this, or is it available for the normal price?
>
>Thank you,
>Stormlight |
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| 197 | | remijai | 2010/08/01 |  | hello souldoll,
does chiron's body also have the thigh upper-middle joint like the soul-double body? If not, will you be making it in the future? |
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| 196 | | Souldoll | 2010/08/03 |  | Hello?
It has not the joint.
Also, we don't have the plan in the future.
Contact us if you have any questions.
Thank you.
[Reply]
remijai wrote :
>hello souldoll,
>
>does chiron's body also have the thigh upper-middle joint like the soul-double body? If not, will you be making it in the future? |
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| 195 | | shizen | 2010/04/07 |  | | I can picture the human ver Chiron will increase enough with it off if you send the e-mail with |
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| 194 | | Souldoll | 2010/04/08 |  | Hello?
We have sent it at your E-mail.
Please confirm it.
Thank you.
[Reply]
shizen wrote :
>I can picture the human ver Chiron will increase enough with it off if you send the e-mail with |
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| 193 | | Gypsydancer | 2010/03/24 |  | I understand that you can't get the fabric shown in the original outfit. Such as shame as it is STUNNING! Please try to recreate the outfit in a similar fabric!
Thanks. |
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| 192 | | Souldoll | 2010/03/25 |  | Hello?
We will consider about it when we prepare new clothes in the future.
Thank you.
[Reply]
Gypsydancer wrote :
>I understand that you can't get the fabric shown in the original outfit. Such as shame as it is STUNNING! Please try to recreate the outfit in a similar fabric!
>Thanks. |
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