● All international shipments are shipped EMS service only. * UPS, FEDEX, DHL etc. is possible, but delivery fare is verier expensive than EMS. However, e-mail us if you want to get UPS, FEDEX, DHL service. ● EMS service needs 3~7 business days ordinary. ● Packages are precisely weighed after we process and pack your order. ● Shipping fees are determined entirely by EMS. ● Item being shipped within 3~7 day of receiving payment EMS in a box. (Exception dolls) ● We are able to notify customers when their order ships as email with tracking number.
Once an order is placed, it is processed. Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.
For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs. But, the Souldoll will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition. And no returns on doll itself, sale or clearance items, or anything marked 'special'. All sales on these items are final!
Damaged products during purchase and shipping may be returned and exchanged. However, damages caused by end-user customer are not qualified for return.
We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description. We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery. Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained. Damage will be reported to EMS service and a damage claim initiated. Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.
Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping. If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll. We will gladly credit any shipping charges incurred once we have received the damaged merchandise. Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office.
Any questions related to this product, we will try our best to provide a response.
No
Title
Name
Date
Delete
17
both Versions Standart?
Rabiruchi
2008/12/08
I heard thar Chiron won't be Limited, but you were talking only about the human version or about the centaur version too?
I REALLY want a centaur Chiron, but I can't afford him now TT
16
[Re] both Versions Standart?
Souldoll
2008/12/08
Hello?
As you know, both of them are not limited editions.
Contact us if you have any questions.
Thanks.
[Reply]
Rabiruchi wrote :
>I heard thar Chiron won't be Limited, but you were talking only about the human version or about the centaur version too?
>
>I REALLY want a centaur Chiron, but I can't afford him now TT
15
Marvelous Chiron *-*
Rabiruchi
2008/12/04
Will he have "torso joint's" on his horse body?
I think he'll pose much more if he could twist his horse body TT
I was wandering if he can have hair on his Tail, even having an urethan one I think that a "hair look" woulf fit him better, even having the urethan tail hired under the hair TT''
I hope he can have a wanderful face of a strong warrior with the sexiest eyes ever HAHAHAH XP
....I'm serious ><'
14
[Re] Marvelous Chiron *-*
Souldoll
2008/12/04
Hello?
Chiron's centaur ver. will be has body like sketch images of working diary.
The material of the tail are making by Urethan.
We hope your support as we are doing our best for the release of Chiron.
Thanks.
[Reply]
Rabiruchi wrote :
>Will he have "torso joint's" on his horse body?
>I think he'll pose much more if he could twist his horse body TT
>
>I was wandering if he can have hair on his Tail, even having an urethan one I think that a "hair look" woulf fit him better, even having the urethan tail hired under the hair TT''
>
>I hope he can have a wanderful face of a strong warrior with the sexiest eyes ever HAHAHAH XP
>....I'm serious ><'
13
Waitting a long time.....................
low
2008/12/01
When will release him..................
12
[Re] Waitting a long time.....................
Souldoll
2008/12/01
Hello?
Thank you for your interest.
We are expecting that it will be released from the mid of December to the end of December.
For present, we will do our best for release it as soon as possible.
We hope your support constantly.
Thanks.
[Reply]
low wrote :
>When will release him..................
11
Question about version
moremore
2008/11/25
Can He have the option about other leg ?
I want to get him with Horse Ver. and substitute human leg...
Thanks!
10
[Re] Question about version
Souldoll
2008/11/26
Hello?
We are going to sale 2 ver.(Centaur & Human) and we will let you know detailed information of the option soo n.
Please wait a little more.
Thanks.
[Reply]
moremore wrote :
>Can He have the option about other leg ?
>I want to get him with Horse Ver. and substitute human leg...
>Thanks!
9
some questions regarding Chiron....
Charles Cross
2008/11/25
Hello...
I am in LOVE with the new centaur! I'm saving money to get him. However, i'm concerned that i won't be able to have enough. I know you probably haven't decided on a final price yet, but could you give me an estimate? I mean will he fall between the 600 and 900 dollar range, or should i save more than that? I really want this boy, and want to try to save the amount needed for him.
Secondly, will he have optional alternate parts to make him human AND horse? or will you have to buy different versions? because i would like to be able to just switch out his lower body, to human legs whenever i want.
Third, i know this may not mean much, but have you thought of the option of giving him a 'wig' tail? I don't know if i'd want him to have a sculpted tail. too fearful of breaking it.....i'd love him either way though.
8
[Re] some questions regarding Chiron....
Souldoll
2008/11/26
Hello?
Thank you for your interest.
We don't have decided yet the price of Chiron as you know.
However, we are offering layaway program for customers now.
Also. we will let you know through notice board and E-mail if it will be decided.
He will be saled by different versions and it can't be switched.
And, it's impossible that we make a wig tail.
Please your support constantly as we will be do our best for the release of Chiron as soon as possible.
Thanks.:)
[Reply]
Charles Cross wrote :
>Hello...
>
>I am in LOVE with the new centaur! I'm saving money to get him. However, i'm concerned that i won't be able to have enough. I know you probably haven't decided on a final price yet, but could you give me an estimate? I mean will he fall between the 600 and 900 dollar range, or should i save more than that? I really want this boy, and want to try to save the amount needed for him.
>
>Secondly, will he have optional alternate parts to make him human AND horse? or will you have to buy different versions? because i would like to be able to just switch out his lower body, to human legs whenever i want.
>
>Third, i know this may not mean much, but have you thought of the option of giving him a 'wig' tail? I don't know if i'd want him to have a sculpted tail. too fearful of breaking it.....i'd love him either way though.
>
>
)
)
