* PLEASE MUST READING *
* This is not limited edition.
* Because this doll makes after order, customer can't cancel order
since we confirm the payment
[Making period]
>For the most part, it takes time about 5~6 weeks for make a doll
we need to take time more than 2~3 weeks for a while
rushing orders or a climate of high temperature and a hunidity.)
If you choose makeup option, we need to take time more 1-2 weeks.
[Delivery period]
Takes time about 3~5 days after send out.
[Set]
- doll (Clothes of in pictures are not included)
- eyeball (size:16mm / it's acril made by souldoll's own skill)
- wig (random)
- kipping box (With cushion)
- no make-up(basic) / Select option if you'd like to receive the doll with make-up.
* Please state to memo box on order form if you have wanting make-up style.
Or, is possible even if send us want picture image.
We send by default makeup if do not inform want style.
- spare string for body's tension
[Info]
- skin : normal skin
- height : 55 cm
- bust : 23 cm
- waist : 15.5 cm
- hip : 23 cm
- foot : 6.9 cm |
● All international shipments are shipped EMS service only.
* UPS, FEDEX, DHL etc. is possible, but delivery fare is verier expensive than EMS.
However, e-mail us in case of want.
● EMS service needs 3~7 business days ordinary.
● Packages are precisely weighed after we process and pack your order.
● Shipping fees are determined entirely by EMS.
● Item being shipped within 3~7 day of receiving payment EMS in a box. (Exception dolls)
● We are able to notify customers when their order ships as email with tracking number.
※ If you want to receive express airmail (needs 15~20 days), please send email. |
[ Return Policy ]
Once an order is placed, it is processed.
Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.
For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs.
But, the Souldoll will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition.
And no returns on doll itself, sale or clearance items, or anything marked 'special'.
All sales on these items are final!
Email The Souldoll to report any damages at help@souldoll.com
[ Damage In Shipping Return Policy ]
Damaged products during purchase and shipping may be returned and exchanged.
However, damages caused by end-user customer are not qualified for return.
We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description.
We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery.
Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained.
Damage will be reported to EMS service and a damage claim initiated.
Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.
Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping.
If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll.
We will gladly credit any shipping charges incurred once we have received the damaged merchandise.
Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office. |
| Any questions related to this product, we will try our best to provide a response. |
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| No |
Title |
Name |
Date |
Delete |
|
| 60 | | Amanda | 2010/01/31 |  | Hello.
I wanted to know if I could pay for the special makeup and then request the default makeup as shown with the addition of freckles? I would like Gisele's to be like Liddell"s freckles, which appear to me to be "dusting" across the nose and cheeks. I hope I explained this well.Thank you. |
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| 59 | | Souldoll | 2010/02/01 | | Hello?
It's possible.
When you place an order Gisele, please state it in [customer comments]box on order page.
Contact us if you have any questions.
Thank you.
[Reply]
Amanda wrote :
>Hello.
> I wanted to know if I could pay for the special makeup and then request the default makeup as shown with the addition of freckles? I would like Gisele's to be like Liddell"s freckles, which appear to me to be "dusting" across the nose and cheeks. I hope I explained this well.Thank you. |
|
| 58 | | Yulia | 2009/12/12 | | | If I pay after x-mas, will I get the doll (with make-up) by the beginning of spring? |
|
| 57 | | Souldoll | 2009/12/14 | | Hello?
For present, the work have been taking time about 7-8 weeks for make a doll.
Contact us if you have any questions.
Thank you.
[Reply]
Yulia wrote :
>If I pay after x-mas, will I get the doll (with make-up) by the beginning of spring? |
|
| 56 | | Yulia | 2009/12/11 | | hello, can you tell me what colours of eyes are available? and the same question about wigs ^^
and what is the fastes shipping company?
and what about rushing orders? I`d like to get this doll before the new year, please tell me if it is possible and how much would it cost(I mean rushing order) |
|
| 55 | | Souldoll | 2009/12/11 | | Hello?
It's a sample eyes and wig for photograph and there are no availble.
We usually are sending all parcels using EMS but it's possible to send it via EMS premium, FEDEX or DHL etc. if you want.
DHL or FEDEX takes time about 1-3 days for the shipment.
However, the fee is very expensive.
And, it's impossible to send Gisele before the end of this month because we have many orders now.
For present, it takes time more 7-8 weeks for make a doll.
Contact us if you have any questions.
Thank you.
[Reply]
Yulia wrote :
>hello, can you tell me what colours of eyes are available? and the same question about wigs ^^
>and what is the fastes shipping company?
>and what about rushing orders? I`d like to get this doll before the new year, please tell me if it is possible and how much would it cost(I mean rushing order) |
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| 54 | | toomy | 2009/08/31 | | hii,,
how much dose it cost ??
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| 53 | | Souldoll | 2009/09/01 | | Hello?
You can confirm all information of our products if you register on our site.
This doll's cost is 575$(except to the shipping cost, face up, clothes, shoes etc.)
Contact us if you have any questions.
Thanks.
[Reply]
toomy wrote :
>hii,,
>how much dose it cost ??
> |
|
| 52 | | Acela | 2009/06/24 | | | Hello, I am wondering what eyecolor comes with Gisele, is it the same in the photos or a random color? |
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| 51 | | Souldoll | 2009/06/24 | | Hello?
We can't send it due to a sample eyes for photograph.
Instead of ,you can choice an eyes in our selling eyes as you want.
Contact us if you have any questions.
Thanks.
[Reply]
Acela wrote :
>Hello, I am wondering what eyecolor comes with Gisele, is it the same in the photos or a random color? |
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