Home > Privacy&Return Policies  
1. Souldoll's Privacy Policy
 Souldoll is committed to protecting your personal information ("personal data") while providing you with the opportunity to receive products and services.

This policy describes the ways in which we collect personal data and the purposes for which we may use it. If you object to our use of your personal data in the manner set out in this policy, please inform us by email

By using this website you acknowledge that you have read the terms of this policy and that you agree to our use of your personal data as described.
2. What data could we collect from you
You may be asked to provide us with the following information
  • Your Shopping Mall UserName
  • Your name
  • Your address
  • Your telephone number Your email address

For some of the services supplied on our website you may be asked to provide further details.
The information required, and the reason why we need it, will be explained at the time this information is requested.

3. Our use of Personal Data
a. To provide the Souldoll service to you

We will use your personal data to provide and improve our general service to you, to enable us to deal with any queries you have about our service, to notify you of any changes to our service and General User Conditions.

b. To send you information about our other products and services

From time to time, we would like to send you information about other products and services, which we offer, and which we believe you may be interested in. If you decide now, or at any later time, that you would like to receive such information, please inform us by e-mail
4. Security
We operate a number of technical and organisational measures to ensure that your personal data is kept secure and to prevent unlawful or unauthorised disclosure, misuse, alteration, damage or accidental loss or destruction.
5. Notification of changes
New services and new laws may generate a need to amend this privacy policy. You should therefore check this privacy policy on a regular basis to ensure you are familiar with its terms.
6. Privacy Support
If you have any questions about our Privacy Policy, please contact us. Thanks!
7. Souldoll's Return Policy

[ Return Policy ]

Once an order is placed, it is processed.
Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.

For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs.
But, the Souldoll will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition.
And no returns on doll itself, sale or clearance items, or anything marked 'special'.
All sales on these items are final!

Email The Souldoll to report any damages at help@souldoll.com

 

[ Damage In Shipping Return Policy ]

Damaged products during purchase and shipping may be returned and exchanged.
However, damages caused by end-user customer are not qualified for return.

We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description.
We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery.
Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained.
Damage will be reported to EMS service and a damage claim initiated.
Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.

Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping.
If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll.
We will gladly credit any shipping charges incurred once we have received the damaged merchandise.
Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office.